100% Satisfaction Guarantee
We guarantee high quality accommodations, friendly and efficient service, and clean comfortable surroundings. If you're not completely satisfied, we don't expect you to pay. |
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Our Value Pledge
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By offering an unconditional "100% Satisfaction Guarantee", our guests must be completely satisfied, or we give them their night's stay free.
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| • | By providing consistent quality at every location, pricing simply and fairly, operating efficiently and focusing on excellent guest service, we will provide a hotel experience that represents a greater value than other chains.
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| • | By providing extras like free continental breakfast buffet, free in-room movie channel, free stay for kids, no charge for third and fourth adult, and free local phone calls, we will give guests more for their money.
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| • | By offering features like 80% non-smoking rooms, facilities for guests in wheelchairs, and low sugar selections at the continental breakfast buffet, we will express our concern for guests' preferences and requirements.
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| • | By hiring selectively and through continuous training, we will deliver meticulously clean, attractively decorated surroundings in both the public areas and the guest rooms of our hotels.
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| • | By providing 1-800-HAMPTON reservation service, inventory shelving in the travel agency systems, consumer access through the internet, by establishing simple pricing guidelines -- guests and their travel intermediaries will prefer to do business with us.
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| • | By maintaining the highest guest satisfaction ratings of any hotel in the moderately priced segment, our guests will be happy and trust that we deliver a satisfying stay every time. More than nine out of 10 guests tell us they will come back. We won't be content until it is 10 out of 10. |
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